Information we collect
We maintain a record of your purchases made on any of our websites or over the phone in order to provide you with the best level of service. We may combine information you provide with demographic information, information that is publicly available, and information about your product preferences and interests in orderto improve our site design and your shopping experience in general. If you communicate online with our customer service representatives, we will use the information you provide to respond to your requests and serve you better.
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Storing your peronal data
Any personal information you provide to us is maintained on secure servers and our internal systems. In operating our website it may become necessary to transfer data that we collect from you to locations outside of the EU for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We collect personal data when you register or shop online, update your account, log-in, place an order, communicate online with our customer service representatives, opt to receive our emails, participate in a promotion or survey, or join our social networking sites.
This information may include, but is not limited to, your contact information (for example, your name, email address, billing and shipping addresses and phone number) and your credit card information. Providing your personal information to us is voluntary, but is necessary to provide you with certain products, services, or information.
The security of your information is very important to us. We take appropriate organisational and technical measures to protect your personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access, in particular where the processing involves the transmission of data over a network. We use 128-bit Comodo (SSL) technology to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than the user it is intended for.
While we take strict measures to account for your security, please note that 100% security is not always possible. Thus when you send information via the internet, you do so at your own risk. You can help protect your privacy by keeping your password safe.
Disclosing your information
- Where we are legally required by law to disclose your personal information.
- In the event that we sell our business to a buyer (In which case we do not provide credit card details.)
- To further improve fraud protection and reduce the risk of fraud.
Access to information
In accordance with the Data Protection Act 1998 you have the right to request any information that we hold relating to you. To cover costs incurred by us in order to provide this data, in some circumstances we may need to charge you fee of £10.