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When can I expect my order?
If you place your order up to 12:00 midday, it will be dispatched the same day with a next day delivery, provided it is in stock in our U.K warehouse. If you place your order after 12:00 midday, it will be dispatched the next working day therefore you will receive it in 2-3 working days. If you place your order over the weekend, it will be dispatched on the Monday (excluding Bank Holidays) and you will receive it on Tuesday. If a watch is not in stock in the U.K warehouse, then it will be requested to be sent to us from our USA warehouse who deliver to us weekly. Any watch requisitioned from our USA warehouse is shipped to us on a Wednesday and delivered to us on a Friday.
|United Kingdom||FREE||3 to 5 working days||TNT Express Traceable|
|Europe||£9.99||Up to 10 working days||FEDEX Express Traceable|
|Rest of the World||£25.00||Up to 15 working days||FEDEX Express Traceable|
Where are the watches made?
The watches are manufactured and assembled in the Far East. With some movements coming from Switzerland
How long is the warranty?
There is a two year international warranty.
Can I get a longer strap?
We do stock longer straps for various Jorg Gray models which can be found on our website. If you do not see the strap you require in a longer version, please call us on +44 (0) 208 420 6605 or email email@example.com
Are they waterproof?
Jorg Gray watches are water resistant from 3ATM up to 20ATM
My watch seems to have a fault and needs to be repaired. What should I do?How do I know if the fault is covered under the warranty? How long does it take to get my watch repaired?
Should you experience a problem with your Jorg Gray watch, please let us know and we will endeavour to assist you. Any repairs have to be carried out by our authorised Jorg Gray horologist otherwise the warranty is rendered null and void. Please send your watch with the proof of purchase and the warranty form you can download from our website. We have a 2 year warranty policy. This warranty does not apply to damage caused by accident, abuse, misuse or modification of the product. We are of course happy to repair and service your Jorg Gray watch for you even if it is not a warranty claim. We will provide you with a quote and once you agree and make payment for the repair, we will send to our authorised Jorg Gray horologist.Repairs usually take 14 working days, but dependent upon the type of fault, we may need to order parts from the brand head office in the USA, in which case it can take longer.
How long does the battery last?
Usually 12 – 18 months.
Do you have automatic watches?
No, Jorg Gray watches have either Swiss Ronda, Swiss ETA or high precision Japanese Miyota quartz movements.